Stake Privacy Policy

What personal data is collected

The platform may collect and process the following categories of personal information:

• Identification details, such as name, date of birth, nationality, and government-issued documents provided for verification.
• Contact details, such as email address, mobile number, residential address, and communication preferences.
• Account information, such as username, password, account settings, and responsible gaming preferences.
• Transaction and payment data, such as deposit and withdrawal details, payment method information, and transaction history.
• Technical and usage data, such as IP address, device details, browser type, access times, language settings, and activity logs on the site.
• Compliance and risk information, such as results of know-your-customer (KYC) checks, anti-money laundering (AML) reviews, and fraud prevention data.

The platform collects this information:

• To create, manage, and maintain user accounts.
• To provide online casino and sportsbook services and manage bets and game activity.
• To process deposits, withdrawals, and other financial transactions.
• To perform age verification, KYC, AML, fraud checks, and responsible gaming controls.
• To improve website performance, usability, and security.
• To communicate important service, security, and legal updates.

Technical and organisational protection measures

The platform applies technical and organisational measures designed to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction, including:

• Encryption of data in transit using secure communication protocols.
• Segregated and access-controlled data storage environments.
• Password protection, multi-factor authentication where applicable, and strict access control for staff.
• Regular security monitoring, logging, and review of system activity.
• Internal policies on confidentiality, data minimisation, and limited access to personal information.
• Vendor due diligence and contractual safeguards when engaging third-party service providers.

Although no online system can guarantee absolute security, the platform takes reasonable steps to reduce risks and protect user data.

User rights regarding personal data

Subject to applicable law and verification of identity, users from India may have the right to:

• Request access to personal information held about them.
• Request correction of inaccurate or incomplete personal data.
• Request deletion or anonymisation of personal information, where legally permitted and where data is not required for legal or regulatory obligations.
• Object to or restrict certain types of data processing, such as direct marketing.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.

Requests can be made through the usual contact channels given on the website. The platform may need to retain some information for legal, regulatory, tax, or dispute resolution purposes.

Compliance with India laws and international standards

The handling of personal data aims to align with applicable data protection requirements under Indian law, such as the Digital Personal Data Protection Act, and other relevant IT and sectoral rules, along with widely recognised international standards. Data is processed fairly, for specified purposes, and in a manner that respects user privacy, subject to obligations concerning gaming, anti-money laundering, counter-terrorism financing, and law enforcement cooperation.

Purposes of processing personal data

Personal information is used only where there is a lawful basis under applicable law. Typical purposes for which the platform may use user data include:

Account setup and management

• Creating and maintaining user profiles.
• Verifying identity, age, and eligibility to use gaming services.
• Managing login credentials, security settings, and account preferences.

Provision of online casino and sportsbook services

• Enabling placement of bets and participation in games.
• Recording game history, bet history, and outcomes.
• Managing loyalty or reward structures where applicable.

Payments and financial transactions

• Processing deposits, withdrawals, and refunds.
• Confirming payment details through payment providers.
• Preventing payment fraud and unauthorised transactions.

Service operation, quality, and improvement

• Monitoring website performance, stability, and security.
• Analysing aggregated usage information to understand user behaviour.
• Implementing updates, enhancements, and new features to services.

Personalised experience and communication

• Adjusting content, language, and site settings based on user preferences.
• Sending service messages, legal notices, changes to terms, and policy updates.
• Providing optional marketing communication where users have not opted out, subject to local legal requirements.

Compliance, risk management, and dispute handling

• Conducting KYC, AML, and fraud checks.
• Cooperating with lawful requests from courts, regulators, enforcement agencies, and financial institutions.
• Managing chargebacks, complaints, and dispute resolution.

Lawful, transparent, and limited processing

Personal data is processed for specific, explicit, and legitimate purposes. It is not used in ways that are incompatible with these purposes. Data collection is limited to what is reasonably necessary to operate the services, meet legal obligations, protect the platform and users against misuse, and support responsible gaming. Processing activities are documented, and the platform aims to handle personal information in a transparent and accountable manner.

How users can access their personal data

Users can view and manage certain personal information at any time by logging into their account. Examples include:

• Updating contact details such as email and mobile number.
• Reviewing account activity, bet history, and transaction records.
• Modifying password and selected security settings.

For broader access requests, users may contact the platform through the channels listed on the site, specifying the information they wish to access. The platform may ask for additional information to confirm identity and protect user privacy.

Updating and correcting personal information

If any personal data is inaccurate or incomplete, users should update it through the account settings, where possible, or contact support. The platform will assess and correct inaccurate data within a reasonable time, subject to verification and legal constraints. In some cases, documentary proof may be required (for example, updated ID records or address confirmation).

Deletion and retention of personal data

Users may request deletion of certain personal information, subject to:

• Legal and regulatory retention duties under gaming, AML, taxation, and accounting rules.
• Legitimate interests such as prevention of fraud, enforcement of terms, and protection of other users.

Where immediate deletion is not possible, information may be retained in restricted form or anonymised for statistical and compliance purposes.

Consent to security checks and payment processing

By creating an account, using the website, or submitting payment details, users acknowledge and consent that:

• Security checks, identity verification, fraud prevention, and risk assessments may be performed using personal information.
• Payment-related data may be processed by the platform and by authorised payment service providers, banks, card schemes, and relevant financial intermediaries.
• These entities may process, store, and share information as necessary to complete transactions, prevent financial crime, comply with law, and resolve disputes.

Such processing is carried out in line with contractual obligations, legal requirements, and this Privacy Policy.

Age restrictions

This platform is intended only for persons who are at least 18 years old and who are legally permitted to participate in online gaming and betting under Indian law and any other applicable local regulations. Opening an account or using the services by a minor is not allowed.

Limitations in age verification

The operator takes reasonable steps to prevent access by minors, including age declarations during registration, identity verification procedures, and ongoing checks where necessary. However, age cannot be confirmed for every user without valid supporting documents. The platform relies on information provided by users and on verification checks performed during KYC processes.

Handling of minors’ personal data

If it is discovered that personal information belongs to a user who is under 18 years of age, the account will be suspended or closed, and reasonable steps will be taken to delete or anonymise the data, unless retention is required for legal, regulatory, or enforcement reasons. Parents or legal guardians who believe that a minor has provided personal information are encouraged to contact the platform promptly. Upon receiving a valid request and proof of guardianship, appropriate action will be taken to remove or restrict the minor’s data, in line with legal obligations.

Processing personal data in other countries

The platform may store and process personal information on servers located outside India, and may allow access to data from other jurisdictions where group entities, technology partners, payment processors, or service providers are based. These locations may have data protection laws that differ from those in India.

Categories of foreign processing activities can include:

• Hosting of website infrastructure, databases, and backup systems.
• Provision of customer support, IT maintenance, and security monitoring.
• Processing of payments, chargebacks, and financial reconciliations.
• Conducting KYC, AML, and fraud prevention checks using specialised providers.

Consent and safeguards for cross-border transfers

By using the services, registering an account, or providing personal information, users consent to the transfer, storage, and processing of their data in countries other than India, for the purposes described in this Privacy Policy. The platform aims to ensure that such transfers are subject to suitable safeguards, such as contractual protections, standard data protection clauses where appropriate, confidentiality obligations, and secure technical arrangements.

All partners and service providers handling personal data are required, through contracts or equivalent arrangements, to maintain the confidentiality and security of information, to use it only for authorised purposes, and to comply with applicable data protection and financial crime laws.

Scope of the Privacy Policy

This Privacy Policy is intended to provide a general explanation of how personal data is collected, used, and protected. It does not grant any rights or impose obligations beyond those required under applicable law and the terms and conditions of the services. In case of inconsistency between this document and mandatory provisions of law, those legal provisions will prevail.

Effect of disclaimer and user acceptance

The legal disclaimer within this Privacy Policy may limit or clarify how certain rules apply in practice, for example, where data must be retained despite a deletion request due to statutory obligations. The Privacy Policy, including this disclaimer, applies from the moment a user accepts it by:

• Using or accessing the website or mobile applications.
• Creating or maintaining an account.
• Clicking to accept or agree where such option is presented.

By such acceptance, users acknowledge that they have read and understood this document and consent to data processing as described, to the extent permitted by applicable law.

What cookies are

Cookies are small text files placed on a user’s device when visiting websites. They allow the site to recognise the device, remember certain information about preferences, and understand how services are used over time.

How cookies are used

The platform may use cookies and similar technologies, such as local storage and tracking pixels, for purposes including:

• Basic functionality, such as keeping users logged in and remembering language or region settings.
• Security and fraud prevention, such as detecting unusual login patterns or misuse of services.
• Statistics and analytics, such as measuring traffic, understanding how sections of the website are used, and improving layout and navigation.
• Behaviour analysis and personalisation, such as tailoring content, game suggestions, or display options based on previous activity.

Cookie retention period

Unless a different retention time is required by technical or legal needs, cookies used for analytics, personalisation, or similar purposes will generally remain on the device for up to 1 year from the last visit. Some essential cookies may have shorter lifespans, while others may be renewed when the website is revisited. Users can adjust browser settings to block or delete cookies; however, certain features of the services may not function properly if essential cookies are disabled.

Consent through use of the services

By accessing or using the website, registering an account, or continuing to use online casino or sportsbook services, users confirm full acceptance of this Privacy Policy as it currently stands. If a user does not agree with any part of the document, that user should stop using the services and, where applicable, request account closure.

Priority of the current version

The Privacy Policy may be updated from time to time to reflect changes in law, regulatory guidance, technical developments, or service features. The version published on the website at the relevant time is the applicable and controlling version. Users are encouraged to review this document regularly in order to stay informed about how personal data is handled and protected.

Sharing of personal data with third parties

Personal information may be shared with third parties where necessary for legitimate purposes, consistent with this Privacy Policy and applicable law. Examples include:

• Payment providers, banks, and financial institutions to process deposits, withdrawals, refunds, and chargebacks.
• Verification, KYC, AML, and fraud prevention providers, to confirm identity, assess risk, and prevent misuse.
• Technology and infrastructure partners, such as hosting providers, analytics tools, and security services.
• Professional advisers such as auditors, legal counsel, or compliance consultants.
• Government authorities, courts, regulators, enforcement agencies, or other bodies where disclosure is required to comply with legal or regulatory duties, respond to lawful requests, or protect legitimate interests.

Details about key categories of partners or specific third parties may be provided on the website, within account interfaces, or in separate notices.

Responsibility of third parties

Third parties use personal data according to their own privacy policies and legal obligations. Once information is shared for lawful purposes, such parties are responsible for their own handling of data, as long as they act as independent data controllers. Where third parties process data strictly on behalf of the platform (for example, service providers), they are contractually bound to use the information only on documented instructions, maintain confidentiality, and apply suitable security measures.

Consent to sharing

By providing personal information, completing transactions, or using the services, users consent to the sharing of their data for the purposes described in this Privacy Policy and as permitted or required by law. Sharing is limited to what is reasonably necessary to deliver services, operate the platform, comply with regulatory obligations, prevent fraud and abuse, and protect users and the operator.

Third-party websites and applications

The website may include links, banners, or references to other online services, such as payment gateways, verification tools, information portals, or partner promotions. These external websites and applications are operated by independent third parties and are not controlled by the operator of this platform.

No responsibility for external privacy practices

When users access third-party websites, their personal information will be handled according to the privacy policies and terms set by those third parties. The operator is not responsible for how external sites collect, use, store, or share data, and cannot guarantee their security or compliance practices.

User responsibility when visiting external links

Before providing any personal or financial information on another website, users should review that site’s privacy policy, terms of use, and security practices. Accessing linked sites is at the user’s own discretion and risk, and users should exercise caution and good judgement when interacting online or sharing sensitive details.